“Enabling tool manufacturers to fully leverage outstanding technology in-house through proper training already provides a significant market advantage. Those who can additionally rely at any time on an experienced partner with comprehensive expertise secure further decisive competitive benefits,” explains Tanja Maubach, Product Manager After-Sales at CemeCon. Her statement is based on many years of practical experience: “Some of the customer systems we support have been delivering consistently reliable and high-performance coating results at the highest level for more than 25 years.”

Valuable Support from the Very Beginning
CemeCon service starts well before commissioning. Long before the system door closes on its first batch of cutting tools, CemeCon service engineers are on-site at the customer’s facility—for installation, operator instruction, and training. All training sessions follow a high, uniform quality standard and can be scheduled with great flexibility. This makes knowledge transfer possible even at short notice: “In cases of staff changes or an expanded range of applications, we offer targeted, customized refresher training,” explains Tanja Maubach.

Once a system has entered its operational phase, CemeCon service moves into the next stage for the customer: by supplying optimally matched consumables, maintenance services, and prompt delivery of genuine spare parts, it ensures the long-term quality of HiPIMS, DC, and diamond systems. Customers who opt for a CemeCon service contract are fully covered and benefit from even greater security. In addition to annual maintenance, they also enjoy an extended warranty. And one more thing is contractually guaranteed: competent and experienced CemeCon service engineers are available around the clock, seven days a week, ready to provide immediate support.

Personalized Service Instead of a Call Center
At CemeCon, calls do not end up in a call center or on an answering machine, but go straight to a qualified expert who immediately understands the situation. “When a system comes to an unexpected standstill, every second counts. Our engineers know this—and act accordingly,” says Andrea Merz, Executive Director Technology Transfer at CemeCon.

In such cases, the situation is analyzed via remote access and often resolved directly. Alternatively, the required spare part is quickly identified remotely and shipped to the customer. At its own facility in Würselen—the world’s largest coating center—CemeCon maintains a comprehensive spare parts warehouse for all system generations, with items typically shipped the same day.

In most cases, installation on-site is straightforward thanks to the pre-trained system operators. Should an on-site intervention by a CemeCon service engineer be required, dispatch is initiated immediately—globally and efficiently coordinated—and the right spare part is already on its way due to thorough preparation. “It is this personal proximity and our sense of urgency, alongside our leading coating technology, that truly set us apart,” emphasizes Andrea Merz.

Always at the Customer’s Side
Regular supply of original consumables such as targets, CemeCon cleaning solutions for tools, or technical oils plays a vital role in ensuring the long-term performance of the system and its peripherals, while directly influencing coating quality. The wide range of established and newly developed coating recipes allows not only for specific customized solutions but also for effective knowledge transfer to customers. In CemeCon’s online catalog, customers can find a complete overview—including all relevant information and the option to order directly. Where needed, a qualified expert provides personalized consultation: “Many of our engineers—myself included—have been with the company for many years. They have actively contributed to the continuous advancement of CemeCon’s coating technology,” says Tanja Maubach.

“For CemeCon, sustainability means thinking far beyond the pure act of selling. Our aim is to accompany our customers as partners over many years and to secure their long-term success,” the Product Manager concludes. When it comes to premium coatings, that success is built on premium service: expert consulting, tailored training, responsive worldwide troubleshooting—remote or on-site—digital tools, as well as high-quality consumables and genuine spare parts, even for older systems. “Our service is as diverse as our customers’ challenges. And we stand by this: those who place their trust in us should be able to rely on us completely—today, tomorrow, and in the future.”

About CemeCon AG
CemeCon is the global market leader in diamond coating and the technology leader in PVD—and especially HiPIMS—coatings for precision cutting tools. The premium coating materials required for high-performance tools are produced in coating systems developed by CemeCon. Customers benefit both from CemeCon’s coating services and from in-house coating solutions for their own production. Worldwide, renowned tool manufacturers rely on CemeCon’s technology and expertise to secure a competitive edge and to unlock new business opportunities.

CemeCon has brought the future technology HiPIMS to industrial maturity. It combines the advantages of all established PVD coating methods—while delivering superior cost efficiency. With HiPIMS, maximum performance and significantly longer tool life are achievable even when machining extremely difficult-to-cut materials. For maximum productivity in the machining of advanced materials—such as fiber-reinforced composites, ceramics, or graphite—CemeCon’s patented multilayer diamond coating technology provides the solution.

Founded in 1986 by Dr. Toni Leyendecker, CemeCon AG has been expanding continuously for more than three decades. At its headquarters in Würselen, the company operates the world’s largest coating center. From there, as well as from its centers in the USA, China, and Japan, and through sales partners in the Czech Republic, Denmark, Taiwan, Korea, and India, CemeCon serves all key international markets.